Cracked Screen Complaints Received from M1 Macbooks

MacBook is a brand of Macintosh notebook computers designed and sold by Apple. It has been using Apple’s macOS operating system since 2006. It announced in 2005 that it replaced the PowerBook and iBook brands during the transition from Mac to Intel processors. The current lineup includes MacBook Air (2008-present) and MacBook Pro (2006-present). From 2006 to 2012 and from 2015 to 2019, two different product lines were referred to as “MacBook” for short. On November 10, 2020, Apple released the MacBook Air and MacBook Pro models, which integrate the new Apple M1 system on the chip. Apple will continue to sell versions of MacBook Pro equipped with Intel processors A small number of users reported a potentially serious problem that the LCD screens on Apple’s latest MacBook Air M1 and MacBook Pro M1 are easily cracked or damaged. The screen of a recently purchased 13-inch M1 MacBook Air or M1 MacBook Pro device is cracked. The creator of the publication claimed that the problem “with no apparent cause” became apparent overnight. “I put the computer on the table overnight, and I turned it on the next day. There were 2 small cracks on the right side of the screen, which damaged the operation of the screen,” they said. An expert from an Apple authorized repair facility stated that the damage described as a “contact point crack” did not fall. It is covered by the company’s standard warranty, so it is not covered by the warranty.  

Others who had the same problem and brought their device to the Apple Store were told that the damage was a “crack in the contact point,” which indicated a fragment between the display and the top case. At least one user was told that a “pressure crack” caused by improper operation caused the display glass to break. For most people, the explanation provided is not satisfactory, saying that there are no crumbs or loose fragments before turning off the computer. Others said that they used the device normally and did not exert excessive force on the screen. Although Apple will bear repair costs in some cases, many users are forced to pay more than $500 for screen repair or replacement costs out of their own pockets. Nearly 50 people replied to the original post saying they found the problem. The Reddit post cited in the Apple community post apparently confirmed the issue, and the information initially disclosed dates back to December 2020. It is not clear how many MacBooks are affected by the abnormal screen tear, and the cause is unknown. Some people speculate that the gap between the screen and the top case is too narrow, and even the smallest debris will press on the LCD screen. Several members of the Apple Support Forum claimed that the company was concealing the problem, but did not make it clear. Evidence that Apple is aware of a widespread problem or has the policy to reject related repairs.