Use of administrative services online increased most in Brussels, shows data

The King Baudouin Foundation’s new digital inclusion barometer has shown that the use of administrative services online has increased the most in the Brussels-Capital Region. The following announcement has been made by the Brussels Minister for Digitalization Bernard Clerfayt on Sunday.

The Capital region of Brussels has made the biggest progress in terms of using public services online: 81% users in 2021, up from 65% in 2019. In Flanders, these percentages are 78% and 65% respectively, compared to 75% and 63% in Wallonia.

These results clearly show that citizens are increasingly going digital, said Clerfayt, who will propose a draft ‘Digital Brussels’ ordinance in the coming weeks to make all administrative procedures accessible online.

“Eight in ten Brussels residents use e-government, a figure that has risen considerably due to the Covid-19 crisis and the closure of numerous public services,” he said. “And if Brussels residents are increasingly demanding to be able to carry out their administrative operations from home, I would like to accelerate this phenomenon by requiring administrations to digitise their services, but also by offering support to those furthest away from digital technology.”